TERMS &
CONDITIONS
ACCEPTANCE OF TERMS
Your access to and use of Dr Ellie Sateei (the “Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions, and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website.
ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.
CHANGES TO WEBSITE
Dr Ellie Sateei reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice, and you confirm that Dr Ellie Sateei shall not be liable to you for any such change or removal. Dr Ellie Sateei also reserves the right to change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
LINKS TO THIRD-PARTY WEBSITES
The Website may include links to third-party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites, and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
DISCLAIMERS & LIMITATION OF LIABILITY
The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.
To the extent permitted by law, Dr Ellie Sateei will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
Dr Ellie Sateei makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or anything else that may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Dr Ellie Sateei for death or personal injury as a result of the negligence of Dr Ellie Sateei or that of its employees or agents.
PRIVACY & COOKIES
Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions. To view the Privacy Policy, please click here.
The Website uses cookies. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. The Website uses cookies solely to ensure the smooth running of the website.
Further details of cookies are included in our Privacy Policy. By accepting these terms and conditions, you are giving consent to Dr Ellie Sateei to place cookies on your computer. Please read the information contained in the Privacy Policy prior to acceptance.
If you wish to opt-out of our placing cookies on your computer, please adjust your internet browser’s settings to restrict cookies as detailed in your internet browser’s help menu. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.
APPOINTMENT BOOKING, RESCHEDULING & CANCELLATION POLICY
If you are a new patient, please choose 'Initial Consultation'.
An initial consultation fee of £195 is payable upon booking. If you receive any treatment on the day of your appointment, this fee will be deducted from your treatment cost.
If you are an existing patient, please choose the type of appointment required.
A £95 deposit is required to secure your booking and will be deducted from any treatments you receive at your appointment.
Should you need to reschedule your appointment, you may do so free of charge up to 72 hours prior to your scheduled appointment time. To reschedule, simply click on the link provided in your appointment confirmation email and select 'View or Change My Appointment.' From there, you can choose a new date and time that is convenient for you.
In the event of cancellation, we do not offer refunds. However, the funds paid can be converted into a credit. This credit has no expiry date and can be used for future appointments or treatments. Please note that we do not offer refunds on gift vouchers.
American Express (Amex) cards are not accepted as a payment method for appointments and treatments.
CONSENT FORMS
Please note, upon arrival for every appointment at our clinics, you will be required to complete and sign a consent form.
DISCLAIMER
The Site contains information about the services offered by Dr Ellie Sateei at our clinics. The content provided on the Site is for informational purposes only and is not intended to be or to be used as a substitute for medical advice.
Neither medical advice nor medical devices are made available through the Site. The content of the site and the products available for sale are not intended to be and should not be used as a replacement for the advice of your doctor or other medical professionals. No doctor-patient relationship is created between you and Dr Ellie Sateei by your use of the Site or our supply of products to you.
If you require medical advice, diagnosis, or treatment, please promptly contact your doctor or other qualified medical professionals.
CLINIC PRICES
Please note that listed prices on printed and online materials are intended as a guide and should be confirmed at the time of the consultation itself.
ANTI-WRINKLE TREATMENTS
Our treatments are tailored to your unique requirements. If necessary, modifications can be made. Review appointments are available only within 2 weeks after your initial treatment.
COMPLICATIONS
All procedures and products carry risks both for expected adverse effects and true complications which you have consented to. Some people may be at greater risk of complications. All our patients are requested to contact us directly as soon as possible should they experience any adverse effects and/or complications, and we shall offer you the next available appointment for your review, photography, and strategy formulation. Should a complication be more serious, and you wish to treat it yourself through the NHS or privately, please inform us of your decision. Should we also feel that you may need to be seen by the NHS, we may be able to support with recommendations and arrangements within the NHS, or if you wish privately, then this shall be at your own cost.
Please note that we do not offer a refund or transfer of payment in the event of any side effect (including but not limited to redness, bruising, swelling, itching, tenderness) or rare complications (including but not limited to hypo/hyperpigmentation, infection, allergy, tissue injury, nerve injury, vascular injury, necrosis, scarring, etc).
COMPLAINTS PROCEDURE
At Dr Ellie Aesthetics, we strive to provide the highest quality service for our patients. However, we understand that there may be times when we do not meet your expectations.
What Constitutes a Complaint?
A complaint is any communication involving goods or services that requires an investigation and a formal response. If you have any complaints or concerns about the service you have received at our clinic, you are entitled to ask for an explanation.
Our Commitment to You
We promise to:
- Listen to your complaint or concern.
- Respond by establishing a clear, appropriate plan of action, and provide you with relevant support and advice.
- Improve our services wherever possible.
How to Make Your Complaint
We hope to resolve any problems quickly and efficiently, ideally at the time they arise and with the person involved. If this is not possible and you wish to make a formal complaint, please do so as soon as possible to help us investigate the matter more easily. Complaints can be made in writing via email at [email protected].
Rest assured that any complaint you make, whether written or verbal, will be treated in strict confidence and will not affect the level of treatment and care you receive at our practice.
What Happens Next?
Your complaint will be acknowledged within 24 hours of receipt. We aim to provide a full response within 10 working days. During this time, we will conduct an investigation to determine what happened and whether any action is needed to rectify the situation. If our investigation extends beyond 20 days, we will keep you informed of our progress.
Our Investigation Process
As a result of our investigation, we will:
- Determine what happened and if something went wrong.
- Identify any actions we can take to prevent the issue from recurring.
Getting Further Help with Your Complaint
We hope our practice complaints procedure resolves your issue. This process allows us to rectify the matter with you and improve our services for all patients.
LIABILITY
Prior to any treatment, it is the patient’s responsibility to provide us with all relevant medical information. Dr Ellie Sateei will not be liable for any damage that occurs due to the patient’s failure to disclose all information.
Prior to and after all treatments, it is the patient’s responsibility to fully comply with all instructions/information/guidance provided to them by Dr Ellie Sateei regarding the care required.
Dr Ellie Sateei, and her team will not be liable in contract or otherwise for any economic/financial loss or for any other indirect or consequential loss or damage arising out of or in connection with its provision of any goods and/or services to the patient.
SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction, then such Term or Condition shall be severed, and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England, and you hereby submit to the exclusive jurisdiction of the English courts.
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